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Performance Management       

Develop your performance management skills to manage and evaluate your staff and ensure goals are met

Why is performance management important? 

The purpose of performance management is to align staff, develop skills and attitudes, drive and monitor performance to ensure organization goals are met. 

This training on performance management has been designed to bring you the performance management techniques and practices you can use on an everyday basis with your team. 

In this training, we will cover the communication and performance management process and tools which focus on individual and team development.

Who for? 

Managers, Heads of department, team leaders and team managers, as well as those with people management responsibilities who wish to improve their performance management process and skills to obtain better results.


At the end of the training the participants will be able to: 

  • Understand factors that can influence performance
  • Create a team and individual objectives and key performance indicators
  • Improve individual and team performance at work through the use of high performing and neutral communication
  • Conduct effective performance appraisals or reviews with a developmental focus
  • Ensure optimal individual and team performance to achieve organisational goals


Understanding performance

  • Factors that influence individual and team performance
  • High-performance teams

Preparing for high performance

  • Setting team and individual objectives
  • Setting key performance indicators
  • Managing performance through optimal communication

Evaluating performance

  • Conducting performance appraisals and reviews
  • Addressing underperformance
  • Objectively assessing and rating performance
  • Providing constructive and developmental feedback
  • Using questions to help employees appraise own performance
  • How to evaluate and manage my staff: action plan

Performance Management


Develop your performance management skills to manage and evaluate your staff and ensure goals are met

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